Author Topic: Acer Mixed Reality Headsets and Aces High are not compatible...  (Read 1836 times)

Offline Mister Fork

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So, with the SteamVR fired up along side my Mixed Reality Portal for my Acer VR headset, I launch my DX11 version of Aces High - I say yes to the "Use HTC Vive" ...

my VR headset goes black...and this is all I see on my desktop...



:(

So, Acer VR is not compatible with Aces High.  This of course does not include Oculus and HTC VR of course...

I could be doing something wrong...any ideas Skuzzy?
« Last Edit: March 04, 2018, 12:19:10 AM by Mister Fork »
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #1 on: March 04, 2018, 12:21:57 AM »
Ok, so it's tracking properly in Aces High, yet no video to the headset. Any ideas?
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #2 on: March 04, 2018, 07:02:57 AM »
I assume you have all the updates (Fall Creators Update) for Windows 10?
Roy "Skuzzy" Neese
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Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #3 on: March 05, 2018, 06:59:26 AM »
I assume you have all the updates (Fall Creators Update) for Windows 10?

I do and all updates since.
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Kanth

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #4 on: March 05, 2018, 07:10:58 AM »

you are otherwise able to get video in that headset and play other games with it correct?  it's just aces high?


Ok, so it's tracking properly in Aces High, yet no video to the headset. Any ideas?
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Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #5 on: March 05, 2018, 08:56:29 AM »
you are otherwise able to get video in that headset and play other games with it correct?  it's just aces high?


For all Windows Mixed Reality compatible games, they work just fine. And it's a brand new OS install too with latest drivers for everything with Windows 10 Pro.  And I have to say, the install didn't take that long. (Mind you, I do have SSD's). End to end from format to playing games with everything installed, maybe 2 hours? Before, I was looking at a weekend job.

Back to the issue - it's just weird that the tracking and motion all work, but the SteamVR portion isn't.  I will add, I do have 'use beta versions' for SteamVR checked - could that be the issue?

Skuzzy - should I post my DirectX?
« Last Edit: March 05, 2018, 09:36:53 AM by Mister Fork »
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #6 on: March 06, 2018, 08:46:15 AM »
You have to use the SteamVR version of the game for it to work.  You can only get that from Steam.  You cannot use the DX11 version of the game.

It should just plug and play, if you have all the Windows 10 updates.
Roy "Skuzzy" Neese
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Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #7 on: March 07, 2018, 02:56:23 PM »
You have to use the SteamVR version of the game for it to work.  You can only get that from Steam.  You cannot use the DX11 version of the game.

It should just plug and play, if you have all the Windows 10 updates.
I'm going to try two things. First, try running Aces High DX11 out of the install version through steam, and then next...

...create a steam account on Aces High with a native install from Steam and see if it'll work though there.  :cry

Wish me luck cause it would suck to have to start with a new game ID and loose all my perkies I've earned over the 17 years of Aces High...
 :old:
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #8 on: March 09, 2018, 07:05:07 PM »
So I installed Aces High via steam and still no joy.  Showing as unresponsive when launching via the platform.  So maybe the Acer series are just not compatible?
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline terrydew

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #9 on: March 10, 2018, 07:44:37 AM »
You have to install the Windows Mixed Reality to Steam Vr driver which I think you can get from Microsoft. You also have to install Steam VR. You have to have both. Once I installed these the regular AH 11 worked in vr by selecting but it was kinda clunky.


Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #10 on: March 10, 2018, 11:42:04 AM »
Yeah, have all that done Terry - its a good reminder. What kind of headset are you using?

"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline terrydew

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #11 on: March 12, 2018, 01:24:52 PM »
Yeah, have all that done Terry - its a good reminder. What kind of headset are you using?

I have the Samsung Odyssey but quit using it and went back to the gold standard Rift. I understand Microsoft is planning a major revision to the mixed reality compatibility this spring so that may help.

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #12 on: March 12, 2018, 02:01:58 PM »
I have the Samsung Odyssey but quit using it and went back to the gold standard Rift. I understand Microsoft is planning a major revision to the mixed reality compatibility this spring so that may help.
Thanks Terry for replying.

Yeah, I hope so - but this issue I'm not 100% sure it's Windows as it might be that Aces High just isn't compatible with the Acer Windows Mixed Reality headset.
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #13 on: March 13, 2018, 11:07:47 AM »
Let's try this.

We just tested the HP MR Headset here to make sure it still works and it does.  All these MR headsets should be the same.

1)  Do not start the Mixed Reality software from Microsoft.
2)  Start SteamVR.  When you get the "Ready" dialog panel, then start the DX11 version of Aces High.
3)  When prompted if it is "Vive" headset, then check yes (we will fix that question).

And that is it.

We did discover a bug where the mouse is still active with the MR headset and the tracking dot is not being enabled.  That is on the bug list to correct.

All this assumes you have the latest updates for Windows 10 from Microsoft.  You MUST have the latest Fall Creator Update installed for the MR headsets to work correctly with any software NOT from Microsoft.
Roy "Skuzzy" Neese
support@hitechcreations.com

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #14 on: March 13, 2018, 01:39:37 PM »
Let's try this.

We just tested the HP MR Headset here to make sure it still works and it does.  All these MR headsets should be the same.

1)  Do not start the Mixed Reality software from Microsoft.
2)  Start SteamVR.  When you get the "Ready" dialog panel, then start the DX11 version of Aces High.
3)  When prompted if it is "Vive" headset, then check yes (we will fix that question).

And that is it.

We did discover a bug where the mouse is still active with the MR headset and the tracking dot is not being enabled.  That is on the bug list to correct.

All this assumes you have the latest updates for Windows 10 from Microsoft.  You MUST have the latest Fall Creator Update installed for the MR headsets to work correctly with any software NOT from Microsoft.

I'll give it a try when I get home from work... thanks Skuzzy! :x
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19