I applaud and support Silat's point of view 100%.
Communication and community are the keys to a massive multi-player game such as AH. And community is largely communication, else we could as well be shooting down computer generated drones. The MMP concept was born of AirWarrior, and in AirWarrior the community was considered it's prime resource. All efforts were orientated toward furtherence of the community. Besides the radio, there were officers club rooms, conference rooms and briefing rooms where the players could assemble. These were so successful they were used for training and conferences.
AH is missing a lot of this. Now, IMO the loss of the world channel has taken us a step further away from this resource. Sure, one can still tune to 200, but it's required and not all are there (instead of "world", it's more like "coalition of the willing").
One of the things a new player has the greatest problem with is the radio. So many times I tried to help a new player but couldn't get a response. Either he didn't know how to use the radio, or was too shy (anyone remember the first time someone stuck a tape recorder in your face... most can only think of "testing 1,2,3"). Now they have to know how to tune 200 before we can even hear them.
Why give in to trouble makers? We suffer the loss of channel 1 because of them, and #200 may only embolden them. Volunteer monitors served well in AirWarrior. Sure, there will always be complaints, but the vast majority of players appreciate them. But these volunteers must be carefully selected, trained and monitored, which is a huge task for a small company like HTC. The answer is to use volunteers to manage the moderators. AirWarrior did this with great success. We even have one of those managers here in AH, so the resource is available if HTC would choose to use it. This concept also works quite well with other player services, like training. How many here were volunteer trainers in AW (another available resource)?
The answer is in the community. That is the great thing about the community concept. HTC can provide the game environment and the guidelines, and let the community manage itself. That was the AirWarrior motto. It empowers the players rather than neuter them. It makes use of a huge resource rather than discourage it. And it adds a certain community pride and ethic to the game, rather than appease the trouble makers.
grizzly