most of the BoPs to get back into this discussion, because I really wanted to give this new setup a chance to work. Unfortunately, we all seem to agree (but for different reasons) that it DOES NOT WORK.
Hitech, I make my living rolling out various types of control, product tracking, and automation systems. I would venture to guess that, in the last 25 years or so, I have led or been a team member on more system rollouts than you have game versions, including all the games you have been involved with. I have seen implementations fail, and I have seen them succeed. Technically, this implementation is a success. Politically, however...
You have screwed the pooch on this one. Here's how:
You failed to secure the most important part of any new system rollout, CUSTOMER BUYIN. Hell, you didn't even announce it--you just did it.
You failed to plan the rollout. The lack of the cross-arena features on startup shows that. The retention and continued problems with the ENY system shows that.
You didn't SELL the idea. Your vague references to "health of the community" issues don't hold water, without some detail and explanation. People don't like it when you blow smoke.
I understand that moving people out of their comfort zone is always difficult. What you did may even be needed. The way you did it was, to use a term I have used before, arrogant. I hope it doesn't pull the rug out from under the community, because the community's loyalty is your only real company asset.