tapakeg, Like Wolf said, I had a similar issue. cable installer used about an extra 30 feet of cable (more than he needed) and just rolled it up under the house. after several months of dropped connections and reseting modems and tech guys saying everything looked good, finally was able to get tech sent to the house. He removed the extra 30 feet of cable, add an extra filter to the line, and no further issues. I've been using the same linksys router for the last 3 years, no issues with that, but I have used up about 3 of time warners Toshiba cable modems. Unless Nevada has some weird rules, there is no charge for tech support to come fix your cable if its messed up.