Originally posted by hitech
That is not 100% accurate when it comes to games.
And do not view that statment as "I do not care about existing customers".
It is really just a simple truth that very few people play the same game forever.
HiTech
so far, this is the only MMOG that i have ever played.
it had been the only one that i had planned to play for any meaningful period of time. i am not a gamer by any stretch, but i like the community and i enjoy the game when it isn't causing me headaches like it did the other day. i'd rather be elsewhere than have to deal with that.
for me it's really just a matter of courtesy. if you are going to change a product that i or others have already paid for then it seems reasonable to expect prior notification and/or explanation when these changes come.
i hope that you can see the wisdom of going out of your way and requesting beta testers for changes in the main arenas rather than forcing the whole group to be test subjects. with a modicum of consideration i doubt that you would find many who would be opposed to the notion. i keep saying this, but i feel that it still isnt sticking. we pay you for this service. it just isnt much to ask. do you like service like this from others?
you might consider a notification list or maybe even a newsletter in the future. i think it will clear up alot of the complaints that are happening now.
the way it stands its looks like you on one side and us on the other.
i don't care how you cut it, in my view that isnt progress, it's bad customer service, even if you ARE here talking with us after the fact to express that it is the way it is and you wont budge. that isnt change. thats the "slum" that is becoming the standard and the status quo in these here parts.
best,
88