+1
Please give us some defense from those driving the dumb truck.
Here's one; DON'T FEED THE ANIMALS.
All you have to do is not reply or acknowledge them in any way. That way their posts can never hijack a thread, and eventually they will learn the proper etiquette. This technique originated as a method of combating forum trolls, and is very useful for converting idiots into literate people. Another way to take care of this, is to impose a 2-week/read x number of topics requirement prior to being able to post, except for in the support section. As far as I know, this has never
technically been implemented anywhere, but it often serves as an unofficial social requirement.