And complaining about it on the forums has Always been a good idea in the past

You know the drill.
Send a complaint to support@hitechcreations.com
If you were wrongly muted, they will handle it, as many of you know they log everything in the chat buffer and know full well what really went on. If you didn't know that, be careful drawing attention to yourself, who knows, they just might find out the rest of the story and feel 10 minutes wasn't nearly enough.
But, complaining about it here won't do you any good at all.
(Of the "never been muted crowd" who found an easy way to avoid the wrath of the mods. Review prior to hitting that all powerful Enter key.)