I am trying to explain some commercial realities associated with achiving a bigger market place. Gemnerally I judge all internet service proiders by the same standards but HTC is a tiny company by comparison with the others I deal with. So why was I unusually pissed off with HTC in this instance.
Answer:
1) I had problems with understnding the meaning of the and how it usually pans out like others judgeing from their posts on here.
2) Other companies I deal with (Large multi nationals) have a less computer literate less stakeholder orientatied client base.
3) Other companies I deal with (Large multi nationals) have individuals and depertments trained in customer relatitions who inderstand the importance of re assuring and involving thier customers at every stage in a very direct and obvious way.
Those not catered for by HTC
Those who lack knowledge and or have a certain lifestyle i.e. some people just play the game occasionally because they are busy and dont want to take the time to understand more than that. They certainly dont spend allot of time in here.
Answer is as a service provider you make it easy for them because they are probably the better part in size anyway of the pottential market. You make it easy on yourself. HENCE THE MESSAGE.
Here is the latest patch, their are likely to be some temporary issues, please report them via (link or address) and we will resolve them as soon as we can, thanks for your patience and continued support"
Very common practice where the sevice provider is a large multi national company and many of the users do not want to become intemately involved with the software issues and read forums.
Now read this post and read yours again. Particularly note the lack of an abussive tone and the air of patience:lol
If the truth is abusive in your eyes, this is not my fault or really my problem. You where told many times by many people and yet you still relegated to argue. Patience? HA, you have shown none, the patch was out for 1 day and you where on here making "abusive" remarks to HTC. You can navigate your way to this forum but seem to lack the skill to navigate your way to the other forums? Because all the information your asking about is there, in nice black print
. There is a nifty phone number you can call in order to ask question as well, did you call? Did you ask? Or did you decide to base your prior thoughts on the Beta, patches, support off heresay, or how YOU thought it should work? It is clearly obvious that you did not try in any way to find the information that you said you looked for. I am willing to bet if we go through these forums there is not one post of you asking where any of this information is, until you complained about it.
I guess the rest of us just happened to know about the beta, just happened to know the process of how issues in games are worked out, hell we just happened to know where these forums with all this customer service information that you conveniently "missed" is. Ohh that's right, because we are experienced gamers.. hmm curious how we came about that experience... Osmosis?.. I think not, we got on the forums, asked questions, read information for ourselves and learned. We did not expect to be spoon fed information that is completely available to us already on this site or via a simple phone call.
Say all you want, but the simple truth is the problem is not HTC, it is your lack of action. You are the type of person that would buy a Gun, not read the instructions, or take a class on firearm safety and then sue the company or store that made it/sold it to you because you shot yourself in the foot, all because no one told you that the safety was on the left side of the trigger.
Ohh and in your quest to be better then the rest of us.. the Spell Check is the second button to the RIGHT (this is opposite of left) of the post button. Seeing as how you figured out how to post, but customer service has not yet told you about the spellcheck function. Let me help you, you take your mouse (that's the things that moves the funny little arrow on your screen) and you click (with the Left mouse button just like you do to post) SPELL CHECK. If you are using a left handed mouse then these instruction are backwards please see customer support for further details. Now a screen will pop up, and for every word that is not commonly found in the dictionary, you will be given an option with several suggested spellings on what you might be trying to say. You have 4 options at this point. To the lower right of the box that popped up, you will see many word suggestions. You may choose one of these or simply left click in the text box to the left and rewrite the word or phrase you intended. You can select: Change (this will change the word to the spelling suggested in the left text box), Change ALL (This will change every word that is spelled exactly like this one to what is suggested in the left text box), Ignore(this will ignore only this one word), Ignore all (this will ignore all of the words spelled exactly like this one), When you are finished a small box will appear your LEFT CLICK, the OK button with your mouse, remember the mouse? This will close spell checker with all your changes made. There, this seems to be the kind of customer service you want (and need) to function properly in this environment. So, did you really want what you asked for. Personally I don't like being treated like an idiot, but perhaps this is what you need in order to be "better informed of what is already in front of you".
