All of the players that volunteer to help in AcesHigh do so out of the goodness of their hearts.
Trainers, CMs, AvA Staff, and Mods.
There is no "pay" for these players and many times it is a thankless task done solely for the love of the game and our community. It can be rewarding at times. I know I have many fond memories of my time as the Lead CM for SnapShots and King of the Hill. Conversely I ALSO have many memories of untold hours of frustration. I know I was burned out at the end and probably should have retired @ 3-6 months before I actually parted ways w/ the Special Events team.
If HTC actually paid someone to be a Moderator then I could see them being public figures with Mod type names that are apparent to all and would be quite visible.
The reality is the Moderators are just players trying their best to help and the LAST thing these players need is the grief they would get if their identities were known.
I personally wish there was a more visible way that disruptive players were censured. I would love a "Hall of Shame" type thing or to have Warnings, Mutes, or Ejections be visible to all as an Arena Message.
Granted I am somewhat petty and how HTC handles it is more of a "higher ground" type approach.