This deep conversation needs........................ ... A few facts.....
Newbies are always needed. There is no other way to look at it. This game I love will not stay strong without new blood, new subscribers.
Squeakers on the other hand, deserve the ridicule that they receive. Simply because they squeak... And they have chosen the "hard way" to learn internet etiquette.
These two topics are completely separate.
With that said, I will say that all the ALTf4's should really calm down with that crap. So many of you auto-reply with ALTf4 for even the simplest, most innocent of questions.
And that hurts HTC. The last thing in the world any of us want to do is hurt HTC.
Everybody sits around the wishlist all day long, wishing for this, wishing for that, yet never realizing that the handful of people at HTC need to make all this stuff happen, not to mention, run a BBS, deal with all the back end game stuff, deal with processing payments, as well as invoices (
Carrie
) and deal with the 100 or so phone calls they get a day from our dumb arses.
And so HTC, as well as we, need those darn Newbies...... And we should treat them with a certain amount of respect. At least until they transition from Newb, to Noob....... 

I dare you to find a screenie or instance of me giving the Alt-F4 response.
I have and always will reply with a "Go to the TA", "RTFM", or "Find a trainer"
Sure we need new blood. Every business does. It would be folly to think that HTC would not want to increase its customer base.
The very nature of flight simming requires multiple investments. Money (equipment, stick, pedals, track IR, etc) and time (to learn about the basics of flight, etc) Yes, I understand that you do not need fancy equipment, or even a stick. Yes, I know that so-and-so is a mouse flier that can pwn half the arena. This is the exception and not the rule.
The accuracy of the flight models in this game is what is appealing. Unfortunately, in the beginning, this means that it is not easy. I like to think of this as a filter for the "I want it now" gaming console lemmings looking for a quick fix.
The only way to "appeal to the masses", ala, WoW, would be to make this game more arcade-ish. I think that would ruin it for most folks.
Flight sims are a niche market. They always have and always will be until today's auto industry is replaced with personal aircraft. Not everyone is interested in flying or flight sims.
I believe that the business model that HTC follows right now will ensure their continued success.
A+ Customer service, from the CEO to the guy that changes the TP.
Prompt response to questions.
An accurate as possible flight model (which is always being tweaked to reflect this desire to be historically accurate)
A willingness to listen to the player base (within reason)
Giving the customer what they want (not what they ask for). The ability to accurately figure this out and know the difference between the two is what makes or breaks most companies.
Reasonable updates (but not constant ones interfering with the product everyday)
The willingness and integrity to admit when they are WRONG and the cajones to roll back to a different patch until they fix the bugs in the newest one rather than stick their fingers in their ears and say "We know what you are doing, we are the designers. You, the customer, are clueless and don't know as much as we do", which would be the standard response (if you even got a response) from most big gaming companies.