WIN 11 - AH won't open past splash screen ?

[TheFox]

Hi Hitech.

I have a new build Dell PC with WIN 11 and all drivers up to date I have just downloaded the latest version of AH and tried to run it but it wont get past the splash screen, either in DX9 or DX11 format

This is the info thrown up in the event viewer:-

Faulting application name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x607f2a72
Faulting module name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x607f2a72
Exception code: 0xc0000005
Fault offset: 0x000c45d6
Faulting process id: 0x3c40
Faulting application start time: 0x01d83b92aa3cb4b0
Faulting application path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Faulting module path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Report Id: 06de3ee1-4d92-456a-bd89-a3e900bbe0f4
Faulting package full name:
Faulting package-relative application ID:

All other software is running fine.

Many thanks



DXDIAG:

-----------------
System Information
------------------
      Time of this report: 3/15/2022, 13:23:20
             Machine name: BRYAN
               Machine Id: {8D567AC7-73EB-48DF-9D57-433D05471240}
         Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
                 Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
             System Model: XPS 8950
                     BIOS: 1.0.8 (type: UEFI)
                Processor: 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32492MB RAM
                Page File: 15285MB used, 22326MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.2.2
           DxDiag Version: 10.00.22000.0001 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce RTX 3070
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 3070
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_2488&SUBSYS_C9031028&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 24289 MB
    Dedicated Memory: 8043 MB
       Shared Memory: 16246 MB
        Current Mode: 2560 x 1600 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22 _NONE_P709
     Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: DELL U3011
          Monitor Id: DEL4065
         Native Mode: 2560 x 1600(p) (59.972Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32B PP
      Advanced Color: Not Supported
         Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_8efbe3fcdce80ab6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_8efbe3fcdce80ab6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_8efbe3fcdce80ab6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_8efbe3fcdce80ab6\nvldumdx.dll
 Driver File Version: 30.00.0014.7208 (English)
      Driver Version: 30.0.14.7208
         DDI Version: 12
      Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 3.0
 Hardware Scheduling: DriverSupportState:Stable Enabled:True
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Virtualization: Paravirtualization
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True
   Driver Attributes: Final Retail
    Driver Date/Size: 13/09/2021 01:00:00, 1056272 bytes
         WHQL Logo'd: n/a
     WHQL Date Stamp: n/a
   Device Identifier: {D7B71E3E-67C8-11CF-B06F-0DE90EC2D335}
           Vendor ID: 0x10DE
           Device ID: 0x2488
           SubSys ID: 0xC9031028
         Revision ID: 0x00A1
  Driver Strong Name: oem138.inf:0f066de3598cccbf:Section042:30.0.14.7208:pci\ven_10de&dev_2488&subsys_c9031028

[oboe]

xc0000005 is a memory access violation.

Here's some tips on troubleshooting that error:

https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/

- Have you tried right-clicking on the aces high .exe and running it as an administrator?

- You could try re-installing AH also.  I recall some people with fast SSDs were getting corrupt installs, but this was a couple years ago.

Keep us posted...

[TheFox]

Thanks for replying 

Yes, I've pretty much done all the things suggested in the link, and re-downloaded AH3  a couple of times but no luck with any of it. Interestingly, I run video editing and music production software on the same PC, all with no issues - it's just AH that wont run.

I have checked the hardware with various utilities including Advanced System Care, CC Cleaner etc, and all drivers are up to date. Dell's own system checker reports all OK.

I'm now wondering if there is an issue with the latest version of AH3, or the image that downloads the full programme. I guess I will have to wait for Hitech to release another version and then download the full version again to see if that works

[oboe]

Here's a link to another guy with the same problem.  I don't think he ever got it solved, but it may have some additional ideas in there that you could try.

https://bbs.hitechcreations.com/smf/index.php/topic,401051.0.html

Have you tried running the DX9 version instead of the DX11?

EDIT:  Oops, I see you did already try DX9 version.

[The Fugitive]

Thanks for replying 

Yes, I've pretty much done all the things suggested in the link, and re-downloaded AH3  a couple of times but no luck with any of it. Interestingly, I run video editing and music production software on the same PC, all with no issues - it's just AH that wont run.

I have checked the hardware with various utilities including Advanced System Care, CC Cleaner etc, and all drivers are up to date. Dell's own system checker reports all OK.

I'm now wondering if there is an issue with the latest version of AH3, or the image that downloads the full programme. I guess I will have to wait for Hitech to release another version and then download the full version again to see if that works

We havent had an update in some time, so waiting for the next may be awhile. Your best bet would be to call Hitech at (817) 431 - 8840. Hes pretty good at answering, and may be able to walk you through the issue.

Good Luck.

[Bizman]

One more thing I don't think has been brought up neither here or in your other post: You have the Nvidia sound drivers installed, yet you seem to use a USB headset plus you have the onboard Realtek audio active. Disable the Nvidia audio in the Device Manager as your monitor doesn't seem to have speakers anyway. After disabling, uninstall the Nvidia High Definition Audio drivers. The HDMI audio has been known to cause trouble in AH for quite some time.

If you don't have any speakers connected to the computer you may as well disable the onboard sound in the BIOS settings.

[Easyscor]

When you say that you're getting to the Splash screen, are you seeing Clipboard with the Online Arenas button and other options? I want to make sure I understand where you hit the wall.

I saw where you replied to oboe that you were running as administrator. That had been my first guess as well but you indicated you reinstalled several times so...

Could Dell's bloatware antivirus be the culprit?

iirc, The video tutorial starts up with every new install that doesn't have the settings folder switch set to disable it, so it could be another source of the trouble?

[oboe]

What country are you in, and are you running a VPN?

Seems to be some people had trouble in the Far East with some aspect of running AH, that had to do with being in a blocked country, or something like that...

[TheFox]

Hi Guys.

Thanks for all the suggestions and ideas. I have now disabled /removed the Nvidia Audio software and drivers, but no change.

I am based in Italy but sometimes use ExpressVPN to redirect my location to the UK. I  have tried both options but no difference.

The loading only gets to the initial splash screen, so no menu options etc. I have also tried both DX9 and DX11 options with and without joysticks plugged in, also with and without headphones. I orginally thought it might be a WIN 11 issue but I understand there are others using WIN 11 with no problem.

I have no Dell Security or Anivirus software running, only Windows Defender and iObit Malware Fighter and have tried with both products disabled, but again no difference.

I have uninstalled the existing AH installion and removed all remaining registry and common files, then redownloaded the current file from Hitechcreations, but it still wont run.

I think there must be something else that is stopping the loading process but I cant think what it can be apart from the file itself. Interestingly, of all the 'Applications' in the Aces High lll folder, only ahclds, ahskview and ahupload will actually open ...... none of the others do.

[Spikes]

Not sure if you had tried this or not, but maybe in the Nvidia control panel there is an option to force the exe to run using the 3070 rather than the onboard video (if it has it). I would think the game would run on onboard as well, but wondering if there might be a conflict.

Alternatively you may be able to disable onboard video in the BIOS on boot, not sure if Dell allows that.

[oboe]

Not sure if you had tried this or not, but maybe in the Nvidia control panel there is an option to force the exe to run using the 3070 rather than the onboard video (if it has it). I would think the game would run on onboard as well, but wondering if there might be a conflict.

Alternatively you may be able to disable onboard video in the BIOS on boot, not sure if Dell allows that.

Several people with laptops that have dedicated GPUs have encountered this problem - I haven't heard of it on a desktop but its worth a try, because the behavior is so similar.

[Easyscor]

The loading only gets to the initial splash screen, so no menu options etc. I have also tried both DX9 and DX11 options with and without joysticks plugged in, also with and without headphones. I orginally thought it might be a WIN 11 issue but I understand there are others using WIN 11 with no problem.

So you're seeing a large white window, which I always see first with a second small popup dialog asking if I want to run in VR. I'm wondering if you resize your 1st large window and move it out of the way if you might not see a popup behind it waiting for your response. I run into this problem occasionally using ahedit.exe with the front window being a bear to move out of the way so I can get to the hidden dialog.

[TheFox]

I did wonder if there might be a conflict between on board graphics and the G Force card but no, the only graphics device shown in Device Manager is the card. Apparently insertion of the graphics card automatically disables the onboard graphics.

[TheFox]

I have also been through the Nvidia control panel and checked everything there including adding AHlll to the 'specials' list for preferred treatment, essentially setting all options to 'let the application decide'.

I've also just done another hardware/system check with no issues.

Strange isn't it.

[oboe]

If you right-click the .exe in Windows 10, there is an option called "Troubleshoot Compatibility" - dunno if Win 11 has that, but if it does, might be worth a try.

Also if right-clicking the shortcut, select Properties and then select the Compatibilty tab.  You can run the Compatibility Troubleshooter from there, or below that, there is a box to force compatibility to earlier versions of Windows - try Win 8 or Win 7 and see if it loads...