« previous next »
Pages: [1] 2 3   Go Down

Author Topic: HTC - Thank You JoAnn  (Read 1236 times)

Offline BNM

  • Nickel Member
  • ***
  • Posts: 559
      • http://www.christian3x3.com/
HTC - Thank You JoAnn
« on: May 25, 2003, 02:07:47 AM »
Just wanted to let folks know what happened to me last week. My billing time came up around the 15th I think and I got an ( auto ) email from HTC saying my credit card was declined ( been having problems with it lately :) ). Anyway the email said I needed to come up with an alternate form of payment or my account would be closed. It also said if they did not receive a response within 7 days the account would be closed.

I sent an email telling them my woes and asked them if they could keep my account open until the 1st and I would pay for 3-4 months in advance at that time.

JoAnn "Yankee" sent me a VERY nice email back saying she would keep it open until the 1st and wished me and my family a great Memorial Day weekend.

I can tell you in 44 years of dealing with various people and companies this is one of the best responses I've ever gotten and made me feel alot better about paying 15 bucks a month to help them develop AHII.

I haven't flown much lately due to burnout, lack of gameplay and alot of overtime at work. I had actually decided that if I didn't get a response from that email I sent I would just quit for a few months, read the boards and check it out later.

Anyway I just wanted folks to know the kind of people they are dealing with at HTC and to say thanks alot JoAnn, God bless you and yours. You really made my day and I think I'll stick around.

Chuck
« Last Edit: May 25, 2003, 02:20:11 AM by BNM »
Logged

Offline Siaf__csf

  • Gold Member
  • *****
  • Posts: 2213
HTC - Thank You JoAnn
« Reply #1 on: May 25, 2003, 04:03:59 AM »
It makes me want to reactivate my account when I hear that kind of stories. Afterall, AH is a nice complete package where customers demands are taken seriously.

The same can't be said from the majority of its competition.

I miss the online combat - even if it almost got me divorced and burned my nerves before.. :)

I've played mostly AAO which is free.. But heck AH weighs the price of 2 hamburger meals per month. That's like nothing.

HTC you got room for one more customer?
Logged

Offline Swoop

  • Plutonium Member
  • *******
  • Posts: 9180
HTC - Thank You JoAnn
« Reply #2 on: May 25, 2003, 05:55:48 AM »
Yup, appart from giving out dev info HTC scores real high in the customer service ranks.

I once had a slight joystick problem, called HTC for some help and guess who answered the phone........HT, the owner of the company......who then proceeded to go through a boat load of joystick options and eventually solved the problem for me.  

Name any other company anywhere in the world you can call the CEO (:D) and get expert tech support over the phone at a moments notice.


Logged

Offline Flossy

  • Aces High CM Staff (Retired)
  • Plutonium Member
  • *******
  • Posts: 11070
      • Flossy's Website
HTC - Thank You JoAnn
« Reply #3 on: May 25, 2003, 06:41:55 AM »
I had occasion to ring HTC just last week about a concern I had - not a decision I came to lightly, considering the cost of a phone call to Texas from the UK!  JoAnn (Yankee) answered the phone and quickly passed me on to Doug (Pyro) when she realised I was international, to help keep my call reasonably short.... I had been hoping to speak to Roy (Skuzzy) who I had been in contact with by email, but he was busy on another call.  How many other companies would even consider where I was ringing from and would have simply put me on hold to listen to some music?!  I was extremely impressed with the attention I was given and the assurances that my concern was being dealt with approriately.  I ended the call feeling much happier, reassured and satisfied that my call had been well worth the cost.  :)
Logged
Flossy {The Few}
Female Flying For Fun

Offline ccvi

  • Gold Member
  • *****
  • Posts: 2074
      • http://www.carl-eike-hofmeister.de/
HTC - Thank You JoAnn
« Reply #4 on: May 25, 2003, 06:52:31 AM »
With AH build in voice... why not use that as phone replacement?!
Logged

Offline Flossy

  • Aces High CM Staff (Retired)
  • Plutonium Member
  • *******
  • Posts: 11070
      • Flossy's Website
HTC - Thank You JoAnn
« Reply #5 on: May 25, 2003, 07:03:38 AM »
Quote
Originally posted by ccvi
With AH build in voice... why not use that as phone replacement?!
That was another option which I suggested in email, but in the end decided to phone.
Logged
Flossy {The Few}
Female Flying For Fun

Offline Max

  • Platinum Member
  • ******
  • Posts: 7827
HTC - Thank You JoAnn
« Reply #6 on: May 25, 2003, 07:47:42 AM »
Dittos on Yankee...she's always been nothing but cordial and helpfull whenever I've had a problem.

SALUTE!
DmdMax
Logged

Offline Cdog

  • Zinc Member
  • *
  • Posts: 10
HTC - Thank You JoAnn
« Reply #7 on: May 25, 2003, 09:02:48 AM »
I too had an occasion to phone HTC.  After doing a format of my harddrive I reinstalled AH and plain and simply forgot my password..I had only entered it once {when I went off the 2 week trial period- 2 yrs ago}.  I attempted all my "known" passwords that I use but to no avail!  Now this was on a Sunday..my last day off before a new work week..I'm anxious to fly..my computer is ready to go..and..dang--I can't play cause I can't remember a password !!!!  Talk about pissed!!!  So..taking a longshot chance but figuring I would have to wait till Monday I call HTC.  Talk about being shocked when the phone was actually answered {on a Sunday !!!} but not only was it answered, it was the owner of the company himself!  I stuttered though my problem and he totally understood and then looked up my account and gave me my password.  We then talked for almost 10 minutes about the game and life in general.  I hung up and realized why I love this game so much..this would have NEVER happened with Air Warrior or most companies in general.
                 Thank You HTC ..
« Last Edit: May 25, 2003, 08:35:45 PM by Cdog »
Logged

Online nopoop

  • Gold Member
  • *****
  • Posts: 3214
HTC - Thank You JoAnn
« Reply #8 on: May 25, 2003, 09:30:12 AM »
Class act is all I can say.

People do not forget that.
Logged
nopoop

It's ALL about the fight.in a brew...

Offline Curval

  • Plutonium Member
  • *******
  • Posts: 11572
      • http://n/a
HTC - Thank You JoAnn
« Reply #9 on: May 25, 2003, 09:42:12 AM »
Quote
Originally posted by Swoop
Name any other company anywhere in the world you can call the CEO (:D) and get expert tech support over the phone at a moments notice.


He sat at the rental computer I had at the Con..apparently took one look at the graphics and said "Yuck!"...he then sat and played with it while chatting to people in the area.  I came back to the machine about an hour later and couldn't figure out why everything looked so much better.  Someone then informed me that HT had played with it.  It's the small things that count sometimes.

Yankee and Roni rock.
Logged
Some will fall in love with life and drink it from a fountain that is pouring like an avalanche coming down the mountain

Offline steely07

  • Silver Member
  • ****
  • Posts: 1870
HTC - Thank You JoAnn
« Reply #10 on: May 25, 2003, 08:31:17 PM »
I just had to respond to this one too,i have had to mail Yankee in the past and have received nothing but prompt,friendly and wonderful service,the whole HTC Team is an example of how business should be run,IMHO of course ;)

 Keep it up HTC,i know you will!!!

 Salute
Logged
Aces High, Wing Commander, Dickweed Heavy Bomber Group: www.dickweedhbg.com

FSO Films : https://www.youtube.com/channel/UCFs6CAXBQoVBctljybD65fA?view_as=subscriber

Offline SOB

  • Plutonium Member
  • *******
  • Posts: 10138
HTC - Thank You JoAnn
« Reply #11 on: May 25, 2003, 10:15:00 PM »
Yep, she's a keeper!  WTG Yankee :)


SOB
Logged
Three Times One Minus One.  Dayum!

Offline vorticon

  • Platinum Member
  • ******
  • Posts: 7935
HTC - Thank You JoAnn
« Reply #12 on: May 25, 2003, 10:32:12 PM »
skuzzy is good to...
Logged

Offline Replicant

  • Gold Member
  • *****
  • Posts: 3567
HTC - Thank You JoAnn
« Reply #13 on: May 26, 2003, 06:04:45 AM »
Quote
Originally posted by Flossy
I had occasion to ring HTC just last week about a concern I had - not a decision I came to lightly, considering the cost of a phone call to Texas from the UK!  JoAnn (Yankee) answered the phone and quickly passed me on to Doug (Pyro) when she realised I was international, to help keep my call reasonably short.... I had been hoping to speak to Roy (Skuzzy) who I had been in contact with by email, but he was busy on another call.  How many other companies would even consider where I was ringing from and would have simply put me on hold to listen to some music?!  I was extremely impressed with the attention I was given and the assurances that my concern was being dealt with approriately.  I ended the call feeling much happier, reassured and satisfied that my call had been well worth the cost.  :)


Flossy, if you phone overseas much then it might be worth checking out Alpha Phone - http://www.telephonecompany.co.uk/alphatelecom/rates.htm

I've phoned HTC about 4 or 5 times over the last 3+ years and I also phone Canada often too.  Works out really cheap using Alpha Phone - USA is only 5p a minute.
Logged
NEXX

Offline Flossy

  • Aces High CM Staff (Retired)
  • Plutonium Member
  • *******
  • Posts: 11070
      • Flossy's Website
HTC - Thank You JoAnn
« Reply #14 on: May 26, 2003, 06:25:27 AM »
Quote
Originally posted by Replicant
Flossy, if you phone overseas much then it might be worth checking out Alpha Phone -
Thanks, I'll look into that.... I don't make an awful lot of overseas calls at the moment, but I suppose that could change if calls were cheaper.  ;)
Logged
Flossy {The Few}
Female Flying For Fun
Pages: [1] 2 3   Go Up
« previous next »