Customer feedback is important, Jackal.
In any business, it's the clients that you do not hear from that one must worry about, as those are the one's you're most likely going to lose.
Those interested enough to keep posting suggestions/Feedback are passionate about your product and are interested enough to remain involved.
Regardless of the flames, this is a pretty tight knit community, and Dale and Company is the leader of the community. HTC's customer support makes every player feel like they are almost part of the company. Therefore, we do express genuine concern, as what affects Dale and HTC affects the community, and by proxy, us.