I'm going to chime in here and speak from a customer service standpoint. First I'll say that I'm a smart bellybutton in my off time (better than a dumb ass) and most people who know me personally will find that I'm very sarcastic and easygoing. I'm going to be serious here.
First off, I hold a position with a top insurance company as a Claims Associate (adjuster) formerly a Claims Service Representative and Trainer. From a customer service standpoint we've analyzed aspect after aspect of how to increase customer satisfaction, and over the last even 5 years has had a dramatic increase in whatever unit of measure you use to measure customer service.
An employee, to say nothing of a Chief Executive (I feel I am being very generous with that title toward Hitech), any company no matter how big or small, should never respond in such a way as Hitech did. At very least upon reading a customer's response (feedback) to one aspect of customer service, personally contact the concerned customer (even if they no longer have an active account, they are still a customer) and thank them for inspiring a change in the notification procedures of a canceled or suspended account. Publicly attempting to humiliate someone, and in my opinion failing miserably by responding in a childish way that would be associated with the of level spelling and grammar used is completely unacceptable. What you've done here is grounds for termination of employment if you were working for me, and just because you can doesn't mean you should. With great power comes great responsibility, and you need to have the integrity to restrain from doing something just because you can, in order to hold yourself to a higher level of self respect if nothing else.
This is on the boards only because of your response to Fullback, and you should be in receipt of a e-mail within 24 hours.
From what I gather:
-Fullback was burned out and wanted to take a break, no sense paying for a service you won't use. Money is not a motivating factor as he stated.
-Fullback canceled his account, and instead of receiving a "Thank you for your business, we hope you'll return." I think he was taken back a bit by a message that was a bit too to the point.
-Fullback posted his reply, I believe in hopes that someone from HTC would take notice and change the message and has not made any whines or used capital letters proclaiming his quitting status.
-Hitech instead of offering to amend the message, rubbed it in the face of a customer (who typed for all to see that he would return) that he does not need to provide customer service.
From this judge's card...HTC is in the wrong.
