Aces High Bulletin Board

Help and Support Forums => Help and Training => Topic started by: bustr on July 24, 2013, 05:17:05 PM

Title: Is the HTC WEB Site front end down?
Post by: bustr on July 24, 2013, 05:17:05 PM: I'm trying to trace the front end (www.hitechcreations.com) and everything stops at the SFCal router to Texas. I've timed out all day on the address (www.hitechcreations.com). At least (bbs.hitechcreations.com) is obviously available.
Title: Re: Is the HTC WEB Site front end down?
Post by: Lusche on July 24, 2013, 05:17:55 PM: It's not down for me.
Title: Re: Is the HTC WEB Site front end down?
Post by: Volron on July 24, 2013, 05:26:47 PM: No problems here.
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 24, 2013, 05:38:17 PM: This is what I get:

(http://imageshack.us/a/img5/1024/nj6.gif)

At least I can get here:

(http://imageshack.us/a/img29/3600/6o0.gif)

And here:

(http://imageshack.us/a/img19/6493/7ox.gif)
Title: Re: Is the HTC WEB Site front end down?
Post by: Eric19 on July 24, 2013, 11:22:52 PM: been having same prob all day can't get to homepage or AHwiki which I would really love to do right as i am getting into map making for the first time
Title: Re: Is the HTC WEB Site front end down?
Post by: Eric19 on July 25, 2013, 02:30:07 PM: Still can't get to the Homepage or AHWiki :bhead :bhead :bhead :bhead :bhead :bhead :bhead :bhead :bhead :bhead
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 25, 2013, 02:39:30 PM: Quote from: Eric19 on July 25, 2013, 02:30:07 PM
Still can't get to the Homepage or AHWiki :bhead :bhead :bhead :bhead :bhead :bhead :bhead :bhead :bhead :bhead

I cannot get to you from the WEB server either. Here is the trace.

1 11.c1.5546.static.theplanet.c om (70.85.193.17) 0.741 ms 0.815 ms 0.698 ms
2 po103.dsr02.dllstx5.networkla yer.com (70.87.254.21) 0.463 ms 0.332 ms 0.481 ms
3 po52.dsr02.dllstx3.networklay er.com (70.85.127.109) 0.350 ms 0.337 ms 0.359 ms
4 ae17.bbr01.eq01.dal03.network layer.com (173.192.18.226) 0.230 ms ae17.bbr02.eq01.dal03.network layer.com (173.192.18.230) 0.212 ms ae17.bbr01.eq01.dal03.network layer.com (173.192.18.226) 0.214 ms
5 dls-bb1-link.telia.net (80.239.195.177) 0.331 ms dls-bb1-link.telia.net (213.248.102.173) 0.320 ms dls-bb1-link.telia.net (80.239.195.177) 0.318 ms
6 * * *
7 * * *
8 *^C

Seems to be broken in Telia's network.

By the way bustr, that 206 IP address is not ours anymore. The 100% packet loss at hop #8, in your Ping Plot, is normal. That simply means that particular router is not honoring the "ICMP ECHO" packet. Some ISP's do that for some routers.
Title: Re: Is the HTC WEB Site front end down?
Post by: Babalonian on July 25, 2013, 04:25:41 PM: Maybe unrelated, but I noticed last night my client was connecting to the MAs through the alternate address/means. Unusual but not a problem.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 25, 2013, 04:36:44 PM: The HTC web site is down for me too. I thought the forum was down as well but then I did a google and found the forum address
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 25, 2013, 04:51:40 PM: I am getting this now but the link does not work either.

The page has been moved.

Thank you for visiting HiTech Creations, Inc.

The page you are trying to access has been moved. You will be redirected to our new home page in a few seconds.
Copyright © 2010, HiTech Creations, Inc.
HiTech Creations, Inc: Creators of Aces High, a WWII Flight Simulator
Title: Re: Is the HTC WEB Site front end down?
Post by: Eric19 on July 25, 2013, 05:06:01 PM: okay so my computer says it is running fine I clicked on the "fix the problem" button and said that the webpage was not responding so idk
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 25, 2013, 07:27:11 PM: Quote from: Randy1 on July 25, 2013, 04:51:40 PM
I am getting this now but the link does not work either.

The page has been moved.

Thank you for visiting HiTech Creations, Inc.

The page you are trying to access has been moved. You will be redirected to our new home page in a few seconds.
Copyright © 2010, HiTech Creations, Inc.
HiTech Creations, Inc: Creators of Aces High, a WWII Flight Simulator

What URL are you using? You only get that message if you are trying to use a URL which is no longer valid.

Quote from: Eric19 on July 25, 2013, 05:06:01 PM
okay so my computer says it is running fine I clicked on the "fix the problem" button and said that the webpage was not responding so idk

Try running a Ping Plot to www.hitechcreations.com and see if there is a problem between you and the WEB page server.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 05:49:53 AM: Quote from: Skuzzy on July 25, 2013, 07:27:11 PM
What URL are you using? You only get that message if you are trying to use a URL which is no longer valid.

I can't get that message again so not sure what url I was trying but I tried several different things to try to get to http://www.hitechcreations.com/

Still can not get to HTC's home page. I checked with a squad mate and he has no trouble. Odd for sure. Tried a different browser and still no joy.
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 06:02:23 AM: Run a Ping Plot to www.hitechcreations.com

The site is not down. It sounds like it simply something wrong on the Internet between you and the site.
Title: Re: Is the HTC WEB Site front end down?
Post by: uptown on July 26, 2013, 09:43:27 AM: The home page won't load for me either. :confused:
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 11:28:28 AM: Quote from: Skuzzy on July 26, 2013, 06:02:23 AM
Run a Ping Plot to www.hitechcreations.com

I found a software package called Ping Plotter. Will run it afternoon.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 12:00:24 PM: (http://4.bp.blogspot.com/-Sc2Ba3bJU5U/UfKq_mcmkWI/AAAAAAAACTE/tFxGD_FdM1k/s1600/Capture.AH.JPG)
Title: Re: Is the HTC WEB Site front end down?
Post by: 100Coogn on July 26, 2013, 12:01:06 PM: "Page Not Found" Is the error I get, when clicking the link to download AH on the home page.

Coogan
Title: Re: Is the HTC WEB Site front end down?
Post by: FLS on July 26, 2013, 12:14:02 PM: Quote from: Skuzzy on July 26, 2013, 06:02:23 AM
Run a Ping Plot to www.hitechcreations.com

The site is not down. It sounds like it simply something wrong on the Internet between you and the site.

I can ping 71.252.137.149 but can't connect to the home page.
Title: Re: Is the HTC WEB Site front end down?
Post by: Eric19 on July 26, 2013, 01:02:33 PM: okay so I did that ping plot and this is what I got
(http://pingplottoAH.png)
oh well damn it I can never get pics to work right
I can get from 192.168.2.1.
to 172.30.3.153
to 172.30.3.209 then it says after 4 jumps or whatever at number 5 it says "destination Address Unreachable

Idk what all that means I'm just 16 have a very limited understanding of how computers work
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 01:50:48 PM: Folks, I need to see traces or Ping Plots. No one here is having trouble getting to the WEB page from home or work. Makes it difficult to do anything when I cannot see what the problem is.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 01:57:05 PM: Quote from: Skuzzy on July 26, 2013, 01:50:48 PM
Folks, I need to see traces or Ping Plots. . . .

Mine and Bustr's Ping Plot did not help?
Title: Re: Is the HTC WEB Site front end down?
Post by: 100Coogn on July 26, 2013, 03:00:59 PM: (http://i1211.photobucket.com/albums/cc426/Coogan11/linkerrorii.png) (http://s1211.photobucket.com/user/Coogan11/media/linkerrorii.png.html)

When I click this link, I get the 'page not found'.

Coogan
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 26, 2013, 03:05:52 PM: Home router Internet interface: 70.231.238.69

PathPing, Ping, and Tracert.

C:\>pathping www.hitechcreations.com

Tracing route to www.hitechcreations.com [70.85.193.18]
over a maximum of 30 hops:
0 bustr-PC [192.168.1.2]
1 192.168.1.1
2 adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
3 dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 bustr-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 7ms 0/ 100 = 0% 0/ 100 = 0% adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
100/ 100 =100% |
3 --- 100/ 100 =100% 0/ 100 = 0% dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]

Trace complete.

C:\>ping 70.85.193.18

Pinging 70.85.193.18 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 70.85.193.18:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\>tracert www.hitechcreations.com

Tracing route to www.hitechcreations.com [70.85.193.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 8 ms adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
3 8 ms 8 ms 8 ms dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 03:51:04 PM: Bustr, your problem seems to be with SBC. It is dropping out long before it leaves their network.

Randy1, your problem is within the Bellsouth network.

It appears anyone who has an AT&T (Bellsouth, SBC...) connection is not able to get to the WEB page. Could be a bad route propagation. Either that or they are blocking The Planet/SoftLayer, which I seriously doubt.

Could be bad route information from SoftLayer.

We are going to let Softlayer know, but it appears to be outside their control.
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 03:57:54 PM: Ok, let's try a test.

Those of you who cannot reach the AHWiki or our WEB page (www.hitechcreations.com). Can you get the downloads? Here is a test link: http://downloads.hitechcreations.com/testdl.txt

If you cannot get to the WEB page, but can get to the download file, I need to know it.

Thank you.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 03:58:52 PM: Quote from: Skuzzy on July 26, 2013, 03:51:04 PM
Bustr, your problem seems to be with SBC. It is dropping out long before it leaves their network.

Randy1, your problem is within the Bellsouth network.

It appears anyone who has an AT&T (Bellsouth, SBC...) connection is not able to get to the WEB page.

This will not go well. :bhead
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 03:59:48 PM: Try the test Randy1.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 04:00:22 PM: Quote from: Skuzzy on July 26, 2013, 03:57:54 PM
Ok, let's try a test.

Those of you who cannot reach the AHWiki or our WEB page (www.hitechcreations.com). Can you get the downloads? Here is a test link: http://downloads.hitechcreations.com/testdl.txt

If you cannot get to the WEB page, but can get to the download file, I need to know it.

Thank you.

Got the message
Did you get this?
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 04:02:24 PM: Now it gets weirder. The downloads server is also at SoftLayer.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 04:04:11 PM: Quote from: Skuzzy on July 26, 2013, 04:02:24 PM
Now it gets weirder. The downloads server is also at SoftLayer.

Should try to get bellsouth to help on my end?
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 04:20:25 PM: Can you get to http://downloads1.hitechcreations.com ?
Title: Re: Is the HTC WEB Site front end down?
Post by: Eric19 on July 26, 2013, 04:39:40 PM: got the message
Did you get this?
and can't get to http://downloads1.hitechcreations.com
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 04:42:35 PM: Quote from: Skuzzy on July 26, 2013, 04:20:25 PM
Can you get to http://downloads1.hitechcreations.com ?

No
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 26, 2013, 04:47:28 PM: Quote from: Randy1 on July 26, 2013, 04:42:35 PM
No

Thought so. Just wanted to be sure.

Thank you.

Quote from: Eric19 on July 26, 2013, 04:39:40 PM
got the message
Did you get this?
and can't get to http://downloads1.hitechcreations.com

Thank you Eric19. Appreciate it. It helps.
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 26, 2013, 04:51:02 PM: Skuzzy,

Did you get this?

Yes I did.......................
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 26, 2013, 04:52:17 PM: Quote from: Skuzzy on July 26, 2013, 04:20:25 PM
Can you get to http://downloads1.hitechcreations.com ?

Just times out for me.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 04:58:36 PM: Quote from: Skuzzy on July 26, 2013, 04:47:28 PM
Thought so. Just wanted to be sure.

Thank you.

Thank you Eric19. Appreciate it. It helps.

We appreciate the time you are putting into the problem.
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 26, 2013, 05:03:44 PM: Thank you Skuzzy,

C:\>ping downloads.hitechcreations.com

Pinging downloads.hitechcreations.com [67.228.0.74] with 32 bytes of data:
Reply from 67.228.0.74: bytes=32 time=54ms TTL=51
Reply from 67.228.0.74: bytes=32 time=54ms TTL=51
Reply from 67.228.0.74: bytes=32 time=54ms TTL=51
Reply from 67.228.0.74: bytes=32 time=54ms TTL=51

Ping statistics for 67.228.0.74:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 54ms, Average = 54ms

C:\>ping downloads1.hitechcreations.co m

Pinging downloads1.hitechcreations.co m [70.85.193.18] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 70.85.193.18:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Title: Re: Is the HTC WEB Site front end down?
Post by: Babalonian on July 26, 2013, 05:30:07 PM: Quote from: Randy1 on July 26, 2013, 12:00:24 PM
(http://4.bp.blogspot.com/-Sc2Ba3bJU5U/UfKq_mcmkWI/AAAAAAAACTE/tFxGD_FdM1k/s1600/Capture.AH.JPG)

Randy, you a Los Angeles area time warner customer? (first half of your IP is identical to mine).

Quote from: Randy1 on July 26, 2013, 01:57:05 PM
Mine and Bustr's Ping Plot did not help?

Think of it almost like triangulation with radio signals, the more tracerts/pingplots the broader the picture gets and more precisely the source/problem found.
Title: Re: Is the HTC WEB Site front end down?
Post by: uptown on July 26, 2013, 05:44:04 PM: (http://i279.photobucket.com/albums/kk121/TheAmish/ahpingplot_zps9f248b66.png) (http://s279.photobucket.com/user/TheAmish/media/ahpingplot_zps9f248b66.png.html)
Title: Re: Is the HTC WEB Site front end down?
Post by: FLS on July 26, 2013, 06:27:08 PM: I can see the home page now that I'm at work. I have ATT at home.
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 26, 2013, 06:54:32 PM: Download1.hitechcreations.com

C:\>pathping 70.85.193.18

Tracing route to 12.c1.5546.static.theplanet.c om [70.85.193.18]
over a maximum of 30 hops:
0 bustr-PC [192.168.1.2]
1 192.168.1.1
2 adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
3 dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 bustr-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 7ms 0/ 100 = 0% 0/ 100 = 0% adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
100/ 100 =100% |
3 --- 100/ 100 =100% 0/ 100 = 0% dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]

Trace complete.

Download.hitechcreations.com

C:\>pathping 67.228.0.74

Tracing route to 67.228.0.74-static.reverse.softlayer.com [67.228.0.74]
over a maximum of 30 hops:
0 bustr-PC [192.168.1.2]
1 192.168.1.1
2 adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
3 dist2-vlan62.snfcca.sbcglobal.net [206.13.3.130]
4 bb2-10g2-0.snfcca.sbcglobal.net [216.102.176.226]
5 12.122.149.133
6 192.205.32.210
7 ae-2-70.edge2.SanJose3.Level3.net [4.69.152.81]
8 te2-5.bbr01.eq01.sjc01.networklayer.com [4.53.210.10]
9 ae7.bbr02.eq01.sjc02.networkl ayer.com [173.192.18.165]
10 * ae0.bbr02.cs01.lax01.networkl ayer.com [173.192.18.151]
11 ae7.bbr01.cs01.lax01.networkl ayer.com [173.192.18.166]
12 ae19.bbr01.eq01.dal03.network layer.com [173.192.18.140]
13 ae0.dar02.sr01.dal01.networkl ayer.com [173.192.18.253]
14 po2.fcr03.sr04.dal01.networkl ayer.com [66.228.118.190]
15 67.228.0.74-static.reverse.softlayer.com [67.228.0.74]

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 bustr-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 7ms 0/ 100 = 0% 0/ 100 = 0% adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% dist2-vlan62.snfcca.sbcglobal.net [206.13.3.130]
0/ 100 = 0% |
4 7ms 0/ 100 = 0% 0/ 100 = 0% bb2-10g2-0.snfcca.sbcglobal.net [216.102.176.226]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 12.122.149.133
0/ 100 = 0% |
6 11ms 0/ 100 = 0% 0/ 100 = 0% 192.205.32.210
0/ 100 = 0% |
7 12ms 0/ 100 = 0% 0/ 100 = 0% ae-2-70.edge2.SanJose3.Level3.net [4.69.152.81]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% te2-5.bbr01.eq01.sjc01.networklayer.com [4.53.210.10]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% ae7.bbr02.eq01.sjc02.networkl ayer.com [173.192.18.165]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% ae0.bbr02.cs01.lax01.networkl ayer.com [173.192.18.151]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% ae7.bbr01.cs01.lax01.networkl ayer.com [173.192.18.166]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% ae19.bbr01.eq01.dal03.network layer.com [173.192.18.140]
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% ae0.dar02.sr01.dal01.networkl ayer.com [173.192.18.253]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% po2.fcr03.sr04.dal01.networkl ayer.com [66.228.118.190]
0/ 100 = 0% |
15 54ms 0/ 100 = 0% 0/ 100 = 0% 67.228.0.74-static.reverse.softlayer.com [67.228.0.74]

Trace complete.
Title: Re: Is the HTC WEB Site front end down?
Post by: fuzeman on July 26, 2013, 08:53:33 PM: I use TimeWarnerCable and the Aces High homepage, http://www.hitechcreations.com/ , loads fine for me.
When I hit 'Aces High' as pictured in reply #22 I then get :
(http://i33.photobucket.com/albums/d64/fuzeman/_404__zps50c51d8f.png) (http://s33.photobucket.com/user/fuzeman/media/_404__zps50c51d8f.png.html)
which has an address of: http://www.hitechcreations.com/Flight-Sim/Aces-High/gameinfo-features-art.html

Pinging www.hitechcreations.com I get:

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 18 18 100.0 0 0 0 [-]
2 18 1 5.6 11 64 18 [98.0.2.169]
3 18 0 0.0 10 40 15 ae2-0.lncsnycd-rtr001.nyroc.rr.com [98.0.3.10]
4 18 0 0.0 27 107 39 bundle-ether6.rochnyei-rtr000.nyroc.rr.com [98.0.3.3]
5 18 0 0.0 26 106 44 ae-3-0.cr0.chi10.tbone.rr.com [66.109.6.72]
6 18 0 0.0 25 102 35 [66.109.6.189]
7 18 0 0.0 25 71 30 tex-x.bbr01.eq01.chi01.networklayer.com [66.109.11.106]
8 18 0 0.0 47 91 51 ae20.bbr01.eq01.dal03.network layer.com [173.192.18.136]
9 18 0 0.0 46 75 51 po31.dsr02.dllstx3.networklay er.com [173.192.18.227]
10 18 0 0.0 46 67 50 po32.dsr02.dllstx5.networklay er.com [70.85.127.110]
11 18 0 0.0 45 82 52 po2.car03.dllstx5.networklaye r.com [70.87.254.22]
12 18 0 0.0 46 83 53 12.c1.5546.static.theplanet.c om [70.85.193.18]

Trying to go to: http://downloads.hitechcreations.com/testdl.txt
I received this : Did you get this?

Trying to go to: http://downloads1.hitechcreations.com/
I received : A page similar to the one I posted above with the address of : http://downloads1.hitechcreations.com/
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 26, 2013, 09:30:44 PM: Quote from: Babalonian on July 26, 2013, 05:30:07 PM
Randy, you a Los Angeles area time warner customer? (first half of your IP is identical to mine).

East coast, we are about as far apart as it gets. ;)
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 27, 2013, 06:38:38 AM: It is not a regional problem. It is AT&T and those ISP's that use AT&T as their transport (Mediacom, for example) that is the problem. You need to complain to your ISP about this.

Here is one more test. There is no WEB page at this IP address, but it is an active server and it is in the same Class C our WEB server is in.

Ping 70.85.193.17

I am will to bet, those of you who cannot reach our WEB and Wiki pages (70.85.193.18) can ping the above address.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 27, 2013, 08:12:40 AM: That pinged worked. Have spent two hours on the phone with bellsouth. This is not going well.
Title: Re: Is the HTC WEB Site front end down?
Post by: Wizard on July 27, 2013, 09:02:31 AM: Just FYI Skuzzy. I am having the same problems described here from my AT&T phone. Maybe you can duplicate the problem that way..

:salute
Title: Re: Is the HTC WEB Site front end down?
Post by: fuzeman on July 27, 2013, 09:50:01 AM: For me:
Target Name: 11.c1.5546.static.theplanet.c om
IP: 70.85.193.17
Date/Time: 7/27/2013 10:47:46 AM to 7/27/2013 10:47:59 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 14 14 100.0 0 0 0 [-]
2 14 0 0.0 11 18 13 [98.0.2.169]
3 14 0 0.0 10 18 12 ae2-0.lncsnycd-rtr001.nyroc.rr.com [98.0.3.10]
4 14 0 0.0 28 36 32 bundle-ether6.rochnyei-rtr000.nyroc.rr.com [98.0.3.3]
5 14 0 0.0 26 33 29 ae-3-0.cr0.chi10.tbone.rr.com [66.109.6.72]
6 14 0 0.0 25 29 26 ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153]
7 14 0 0.0 25 28 26 tex-x.bbr01.eq01.chi01.networklayer.com [66.109.11.106]
8 14 0 0.0 46 51 47 ae20.bbr01.eq01.dal03.network layer.com [173.192.18.136]
9 14 0 0.0 46 50 47 po31.dsr02.dllstx3.networklay er.com [173.192.18.227]
10 14 0 0.0 46 195 58 po32.dsr02.dllstx5.networklay er.com [70.85.127.110]
11 14 0 0.0 47 54 49 11.c1.5546.static.theplanet.c om [70.85.193.17]

with expected results when tryiong to go to that page: 'IE cannot display the webpage.'

On a sidenote: If I change my gameID to 'key' will the 'Fix Key' option help me?
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 27, 2013, 10:02:35 AM: Quote from: Randy1 on July 27, 2013, 08:12:40 AM
That pinged worked. Have spent two hours on the phone with bellsouth. This is not going well.

I have now, after 3 hours on the phone with the enemy, been escalated for the third time in their words to the next higher group. My computer has been raped by them. After the first tow hours I was escalated to a group that wanted to start over again. I said no we are not doing that again. Then they tried it. Internet call by the way from some where. They said at last we think we have a problem but I must wait for the next group to call. This sucks big time.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 27, 2013, 12:50:03 PM: Quote from: Wizard on July 27, 2013, 09:02:31 AM
Just FYI Skuzzy. I am having the same problems described here from my AT&T phone. Maybe you can duplicate the problem that way..

:salute

This may have saved the day. I told the last bellsouth tech support that it was not working on the phones as well. That got their attention.
Title: Re: Is the HTC WEB Site front end down?
Post by: Mongoose on July 27, 2013, 01:02:23 PM: Quote from: Skuzzy on July 27, 2013, 06:38:38 AM
It is not a regional problem. It is AT&T and those ISP's that use AT&T as their transport (Mediacom, for example) that is the problem. You need to complain to your ISP about this.

Is AT&T having a router problem, or are they blocking access to the web pages? As an I.T. person, I am more than a little curious.

BTY, I'm in California, on Cox.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 27, 2013, 01:55:24 PM: Quote from: Mongoose on July 27, 2013, 01:02:23 PM
Is AT&T having a router problem, or are they blocking access to the web pages? As an I.T. person, I am more than a little curious.

BTY, I'm in California, on Cox.

The game still runs fine and so does the forum but the home HTC web page is down to At&T customers both through modems and cell phones
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 27, 2013, 07:10:24 PM: Is the AH front page being blocked by ATT for violent content by mistake or due to a customer complaint against the content?

This is where ATT blocks the AH front page address out of california: dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]

When I ping 70.85.193.17 the path is not blocked from: dist1-vlan62

Tracing route to 11.c1.5546.static.theplanet.c om [70.85.193.17]
over a maximum of 30 hops:
0 bustr-PC [192.168.1.2]
1 192.168.1.1
2 adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.254]
3 dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
4 bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 gar23.sffca.ip.att.net [12.122.114.5]
6 192.205.32.210
7 ae-2-70.edge2.SanJose3.Level3.net [4.69.152.81]
8 te2-5.bbr01.eq01.sjc01.networklayer.com [4.53.210.10]
9 ae7.bbr02.eq01.sjc02.networkl ayer.com [173.192.18.165]
10 ae0.bbr02.cs01.lax01.networkl ayer.com [173.192.18.151]
11 ae7.bbr01.cs01.lax01.networkl ayer.com [173.192.18.166]
12 ae19.bbr01.eq01.dal03.network layer.com [173.192.18.140]
13 po31.dsr01.dllstx3.networklay er.com [173.192.18.225]
14 po31.dsr01.dllstx5.networklay er.com [70.85.127.106]
15 11.c1.5546.static.theplanet.c om [70.85.193.17]

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 bustr-PC [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 7ms 0/ 100 = 0% 0/ 100 = 0% adsl-70-231-255-254.dsl.snfc21.sbcglobal.net [70.231.255.25
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% dist1-vlan62.snfcca.sbcglobal.net [206.13.3.129]
0/ 100 = 0% |
4 7ms 0/ 100 = 0% 0/ 100 = 0% bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% gar23.sffca.ip.att.net [12.122.114.5]
0/ 100 = 0% |
6 12ms 0/ 100 = 0% 0/ 100 = 0% 192.205.32.210
0/ 100 = 0% |
7 11ms 0/ 100 = 0% 0/ 100 = 0% ae-2-70.edge2.SanJose3.Level3.net [4.69.152.81]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% te2-5.bbr01.eq01.sjc01.networklayer.com [4.53.210.10]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% ae7.bbr02.eq01.sjc02.networkl ayer.com [173.192.18.165]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% ae0.bbr02.cs01.lax01.networkl ayer.com [173.192.18.151]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% ae7.bbr01.cs01.lax01.networkl ayer.com [173.192.18.166]
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% ae19.bbr01.eq01.dal03.network layer.com [173.192.18.140]
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% po31.dsr01.dllstx3.networklay er.com [173.192.18.225]
0/ 100 = 0% |
14 54ms 0/ 100 = 0% 0/ 100 = 0% po31.dsr01.dllstx5.networklay er.com [70.85.127.106]
0/ 100 = 0% |
15 55ms 0/ 100 = 0% 0/ 100 = 0% 11.c1.5546.static.theplanet.c om [70.85.193.17]

Trace complete.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 28, 2013, 07:16:47 AM: Skuzzy, HTC has no way of dealing with this?
Title: Re: Is the HTC WEB Site front end down?
Post by: The Fugitive on July 28, 2013, 07:54:13 AM: Quote from: Randy1 on July 28, 2013, 07:16:47 AM
Skuzzy, HTC has no way of dealing with this?

No because they have no control over the route your computer takes to get to their servers. It's like you driving from New York city to LA. Your asking LA to fix the all the bridges that are out between New York and LA.

The best they can do is put in a ticket (I think Skuzzy said earlier in the thread that he had) and then it is up to AT&T to find and fix the issue.

If YOU want to fix it yourself, I think there is a way to make a proxy setup where you can reroute your path away from the AT&T network. I'm not a hacker so I'm not real sure about it though.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 28, 2013, 09:19:17 AM: I didn't know the Fugitive and Skuzzy were the same person. How about that!
Title: Re: Is the HTC WEB Site front end down?
Post by: The Fugitive on July 28, 2013, 12:45:59 PM: Quote from: Randy1 on July 28, 2013, 09:19:17 AM
I didn't know the Fugitive and Skuzzy were the same person. How about that!

No we are not, but I DID stay at a Hotel Express last night. :D
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 28, 2013, 01:25:20 PM: Quote from: The Fugitive on July 28, 2013, 12:45:59 PM
No we are not, but I DID stay at a Hotel Express last night. :D

Good one. :)
Title: Re: Is the HTC WEB Site front end down?
Post by: FLS on July 28, 2013, 01:40:21 PM: Can the homepage be moved or copied at 70.85.193.17 which we can all get to?
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 29, 2013, 06:15:38 AM: Quote from: FLS on July 28, 2013, 01:40:21 PM
Can the homepage be moved or copied at 70.85.193.17 which we can all get to?

At this point I don't have very much confidence in at&t doing anything. They were suppose to call back in 24 hours. That was Saturday. Will give it today.

If you have at&t call and complain. They said I was the only one reporting the problem.
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 29, 2013, 06:47:47 AM: We need every AT&T customer, to call and complain. It does appear to be an AT&T issue.
Title: Re: Is the HTC WEB Site front end down?
Post by: FLS on July 29, 2013, 12:38:26 PM: ATT says the site was blocked for a fraud complaint. The number everyone needs to call is 1 888 932 4678. Tell them www.hitechcreations.com was blocked because of a false complaint.
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 29, 2013, 01:06:46 PM: Quote from: FLS on July 29, 2013, 12:38:26 PM
ATT says the site was blocked for a fraud complaint. The number everyone needs to call is 1 888 932 4678. Tell them www.hitechcreations.com was blocked because of a false complaint.

As we all now HTC is not a fraudulent company. It sounds like this is an HTC issue now. I would think they have to get the block lifted since someone has filed a fraud complaint against them. I did try a call on that number and that is a number for at&t's web services providing domain names and such.
Title: Re: Is the HTC WEB Site front end down?
Post by: FLS on July 29, 2013, 01:18:44 PM: Randy that's the number for the division of ATT that can unblock the HTC home page. It doesn't hurt our cause for them to receive more than 1 complaint. You need to select support and ask for a live person.
Title: Re: Is the HTC WEB Site front end down?
Post by: Skuzzy on July 29, 2013, 01:33:28 PM: We are not an AT&T customer so they will not listen to us. They may respond to enough complaints from their own customers.
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 29, 2013, 02:45:34 PM: Skuzzy,

Until this gets cleared up. Please make available alternate URL for downloads of skins and game related material as Links in the Forum. Also the WEB Help link from the Clip Board is being blocked.
Title: Re: Is the HTC WEB Site front end down?
Post by: hitech on July 29, 2013, 03:04:13 PM: Ok we found the correct people to talk to at at&t.

The issue should be resolved shortly.

HiTech
Title: Re: Is the HTC WEB Site front end down?
Post by: Randy1 on July 29, 2013, 03:08:53 PM: It is up and running. :aok

Well done HTC.

:aok :salute
Title: Re: Is the HTC WEB Site front end down?
Post by: bustr on July 29, 2013, 03:48:22 PM: I wish all customer service worked like HTC customer service.
Title: Re: Is the HTC WEB Site front end down?
Post by: uptown on July 29, 2013, 04:57:46 PM: Quote from: bustr on July 29, 2013, 03:48:22 PM
I wish all customer service worked like HTC customer service.
+1