But do you expect these type of statements to be accepted with cheers?
No, i expect complaints to be taken seriously by the management. I don't really give a rat's a** what the ruder people here think or say. The reason to make the statements publicly is simple: if everyone just e-mails complaints privately to HTC, all the people having problems will think they're the only ones with issues or the only ones unhappy with the state of affairs. Posting in the forum just makes the big picture public rather than hiding it in Hitech's or Scuzzy's inbox.
Most the ones that I have read to this point go on to attack HTC, attack the idea of the upgrade as a whole, attack anyone that says anything other then "this game sucks, my PC can not run it.
Legitimate customer complaints are not "attacks," criticizing the update is not criticizing the game, and criticizing the implementation of the update is not criticizing the general idea of an update. Further, no one should feel obligated by good manners to say good things about a bad business deal. That's actually a disservice to eveyone involved for the reason stated above: it creates a false picture.
I would assume most businesses - the well-run ones, anyway - would rather have their customers complain when they're unhappy rather than just whistling a happy tune right up to the moment they cancel their subscriptions.
They claim the game should not better itself in this manner.
Fancier graphics + large numbers of subscribers unable to play is not "better".
(Granted, new planes are better, but that could have been done on its own.)
You have to understand, it's not the concept of an update I object to. It's an update that causes all sorts of problems where there were none before. It's also the degree and pace of updates that require replacing perfectly good equipment every three or four years. There's no reason a PC should have that short a lifetime. If my car had to be replaced like clockwork every three years I'd be pretty mad about that too.
This is a problem with the computer industry as a whole, and even moreso the gaming community, and I can't imagine why so many people put up with it. Look at the comments here - a 2 or 3 year old midrange PC is "from the 1970s" or "Stone Age" or a "piece of junk". My PC is the newest, most modern appliance in the house, and that's including HDTV, home theater, etc. - but the PC is the only one that's supposedly obsolete. It's ridiculous.
For the ones that say their computer does not work, most do not give the system specs or any viable information that could be used to fix their issue or even give us a chance as a community to help them.
You're assuming the problem is on the user's end. I say that is a false assumption.
I don't expect PC games to be quite as simple to run as console games, but in the same ballpark would be nice. I get in my car and turn the key and I expect it to start without my having to take 2 years of classes to understand how to set it up first. I might have to take a little time learning the features on my cell phone but I don't have to reprogram it extensively to make a call or snap a photo and send it to a friend. The same goes for every other appliance in the house *except* the computer. Why is it unreasonable to expect something similar with computers and software when all you're trying to do is run an application off the shelf?
Any reasonable person could see they are just whining for the sake of whining. If they truly had a problem they wanted to fix they would give the information needed to help fix it.
The problem that needs fixing is not on this end. The information needed to solve the problem is knowing that lots of players are having problems and can't run the game. Posting here provides that information.
Give me computer specs, give me a budget you can work with, I will give you a computer you can play AH2 with this new patch on.
That is not the solution to the problem, that only perpetuates the problem. In a year or three we'll be right back here again. Microsoft will introduce a new OS and everyone will have to buy new machines and replace all their software because nothing is ever properly backwards-compatible. AH2 will be "upgraded" so it won't run on XP. It's a racket.
As far as the rage-quit posts, it is an attempt to cause drama and undue aggravation. Nothing more.
Again, they are working toward a solution by providing the necessary information: that large numbers of customers are unhappy.