Point 1 (prior to the off-topic discussion).... I agree that the new town design is awesome to look at and, in my opinion, immensely more fun to GV battle in. But, it is also very difficult to distinguish between up and down buildings from the air. Add to that the number of buildings compared to the old system, makes a monster horde almost necessary to effect a capture. The alternative to the horde is to bring bombers - which is cool - but, bombers tend to bang the hangers so no uppers can defend. So, either the horde makes fights un-winnable (so no uppers), or the bombers make the fight impossible. An answer might be to remove the out-lying buildings, or maybe make the town capturable based on a percentage of the town destroyed (say 75% or 80% of buildings destroyed). As a percentage, you would have to make the gamble call if you think the town is down enough, or keep blowing up until you are certain (i.e. all down) it is down enough. -- That MIGHT add an interesting twist.
Point 2 (off-topic discussion) ... if the numbers are dwindling (and I am NOT saying they are or are not), I am sure it is for a multitude of reasons including those listed above. I seriously doubt that any one factor is driving everyone away. The economy, arena caps, work, time-in-game, other MMOs, FPS games, (etc.) all play a factor in peoples decision to leave. I think it is unreasonable to assume and unfair to say that "caps" or "town" has ruined the game.
IMHO, if you have a part of the game that you think could be tweaked or adjusted, then say so. Tell skuzzy/HTC what you would like in the game. If enough people agree or say the same thing, I am sure he/they would consider it. But if you are going to make a blanket statement that 'everyone is leaving or is going to leave' because of CAPS or towns then I think you are being unfair to HTC. Furthermore, you have no idea why (OR IF) people are leaving. The only people with those answers are HTC, and it has been made very clear, in the past, that that topic WILL NOT BE DISCUSSED. The point is..... make your suggestions known. You are the customer and HTC will listen but don't expect a drastic re-write of the game just because 10 out of several thousand want something changed.