unable to connect

[Flench]

Went to log on and this is what I get .
(unable to connect for version checking -please check all firewall setting's)
I turned all my firewall and virus program's off and still get the message . I'm sure this is all ready here some where but maybe some one can tell me what I'm doing wrong before I can find the answer .
Thank's for any help

[Flench]

bump

[Flench]

------------------
System Information
------------------
Time of this report: 5/14/2011, 08:27:28
       Machine name: GEO-246ADD307BF
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: Pavilion dv5000 (ET805UA#ABA)     
               BIOS: Ver 1.00PARTTBL
          Processor: AMD Turion(tm) 64 Mobile Technology ML-32,  MMX,  3DNow, ~1.8GHz
             Memory: 1022MB RAM
          Page File: 223MB used, 2237MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: ATI MOBILITY RADEON Xpress 200 Series
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI RADEON XPRESS 200M Series (0x5955)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5955&SUBSYS_30A4103C&REV_00
   Display Memory: 128.0 MB
     Current Mode: 1280 x 800 (32 bit) (60Hz)
          Monitor: Generic Television
  Monitor Max Res: 640,480
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6587 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 12/2/2005 00:49:00, 252928 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 12/2/2005 00:49:00, 1412608 bytes
Device Identifier: {D7B71EE2-1A15-11CF-376A-AE10A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5955
        SubSys ID: 0x30A4103C
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Conexant AMC Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1002&DEV_4370&SUBSYS_30A4103C&REV_02
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: camc6aud.sys
         Driver Version: 6.14.0010.0595 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/1/2005 19:58:00, 38016 bytes
            Other Files:
        Driver Provider: Conexant
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 12, 11
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Conexant AMC Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: camc6aud.sys
         Driver Version: 6.14.0010.0595 (English)
      Driver Attributes: Final Retail
          Date and Size: 8/1/2005 19:58:00, 38016 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Conexant AMC Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4374
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/14/2008 07:00:00, 59520 bytes
| Driver: usbd.sys, 4/14/2008 07:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x15D9, 0x0A4C
| | Location:  USB OPTICAL MOUSE
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 4/14/2008 02:15:28, 10368 bytes
| | Driver: hidclass.sys, 4/14/2008 07:00:00, 36864 bytes
| | Driver: hidparse.sys, 4/14/2008 07:00:00, 24960 bytes
| | Driver: hid.dll, 4/14/2008 07:00:00, 20992 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x15D9, 0x0A4C
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 4/14/2008 02:09:48, 23040 bytes
| | | Driver: mouhid.sys, 8/17/2001 15:48:00, 12160 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 02:48:02, 52480 bytes
| Driver: kbdclass.sys, 4/14/2008 07:00:00, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 07:43:22, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 07:00:00, 24576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 02:48:02, 52480 bytes
| Driver: mouclass.sys, 4/14/2008 02:09:48, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 07:43:22, 40840 bytes
| Driver: mouclass.sys, 4/14/2008 02:09:48, 23040 bytes

[Skuzzy]

If the game works fine offline, then something is blocking the games connection to the Internet.  If you have Norton installed (of McAffee), the remove the programs and see if it corrects the problem.

[Flench]

I had AVG . Now I'm not running any thing ..Went in and turned off the program's that you told us to in your thread and turned the firewall off . Still get the message .
 Work's fine offline . I don't know what else could be blocking it ?

[TequilaChaser]

I had AVG . Now I'm not running any thing ..Went in and turned off the program's that you told us to in your thread and turned the firewall off . Still get the message .
 Work's fine offline . I don't know what else could be blocking it ?

do you use a direct connect thru a cable/DSL modem or do yougo through a router?

try rebooting the cable/DSL modem or if you use both reboot both of them, it could possibly be the router may need a firmware update or a renewing of the lease of IP ???

hope this might be of some help to your situation... good luck

er edit: if you are getting thru to the internet, and it is only affecting your AH connection..... try making a rule / exception to allow AH thru at all times for both the software firewall, and/or thru the router ( routers have a built in firewall )

TC

[gyrene81]

what do you get when you do a tracert to the ip's of the arena servers? or have you tried that?

[dumluk]

I am having the same problem."Unable to connect for version check. Please check all firewall settings". I was able to get online last year (using win XP then ) .Now using Win 7. I Disabled AVG and set Win 7 to allow Aces H thru its firewall. Still no go. DxDiag says all is well. But you mentioned:

"er edit: if you are getting thru to the internet, and it is only affecting your AH connection..... try making a rule / exception to allow AH thru at all times for both the software firewall, and/or thru the router ( routers have a built in firewall )"

how does one make a rule for the router ?
thanks

[Flench]

Wish I new . Fixing to close my account . Just wasting my money and time .

[oboe]

I think the router has it's on web page you go to (bring up your browser and type in http://192.168.0.0 or something like that).   You should be taken to a set of webpages where you configure the router - and one of those pages is where you add the exception.

What brand/model router do you have?

[Flench]

Netgear but I can't find where to fix it . Have not been able to log on and fly since I made this threat . I should get a discount or something ,errr .

[Blagard]

I think the default address for netgear routers is either 192.168.0.1  OR  192.168.1.1
If you type those into your browser it should attempt to load your router configeration pages. The default password is password and the default user is admin

Googling "netgear router firewall rules" or similar may help.

[Flench]

Thanks Blagard , I pulled up the page to the router but I can not find where to turn the firewall off ..no where .Any idea what it would be listed under ?

[Flench]

what do you get when you do a tracert to the ip's of the arena servers? or have you tried that?

Have not tried that or know how .

[The Fugitive]

Have not tried that or know how .

PingPlotter is a free program you can get HERE!

Install it, open it, and then add this address 206.16.60.41 to the "address to trace" window in the upper left. # of times to trace unlimited, delay 1 second, samples to include 60. Hit the trace button and let it run for 10 minutes.

What your looking for is 0% packet lose, and an average ping time of under 200. If a lot of "red" stuff starts showing up you have internet connection issues. Take a screen shot and post the picture here for more info on it.