I have to defend Bigcrate to some extent here.

I fully understand his point of view, any random look at posts on this board would lead you to believe that HTC does not take any notice of what is said.
The problem is that they do respond to posts, but given the number of threads generated on any particular subject, there reply gets buried.
What I have suggested before and will again

is that somwhere HTC lists the following items.
BUG list. That way people know if any particular problem is being looked at.
New Feature. Things that HTC want to put in and a general order that they are being considered for.
This would IMHO relieve alot of the feeling (without cause) that peoples problems or suggestions are being ignored.
Grayarea.