that would assume that the problem is on my end... which it is not
Pand you misunderstand, giving your system specs gives them something to work with, clues to look for.
It might only effect AMD processors running a GF 2, windoze XP and a turtle beach sound card and nothing else for example...
With your system specs, they can crunch info.
Give them something like this, and include if your running a firewall etc.
AMD Athlon 1.2 T-bird
Epox 8K7A+ MB
Via 4 in 1 drivers
512 2100 DDR ram
IBM deskstar 20 gig hard drive
Asus GeForce v7100 pro 11.01c Asus drivers
Soundblaster PCI 512
Sony 19" Multiscan 400PS
1024x768 32 bit
Windoze ME with auto restore disabled
8.1 Direct X
System, vidio card and modem optimized with TweakMe and NVmax
( not overclocked - running current setup for a year )
CPU temp 101 under load - Case temp 75
Run "End it all" before each session
Defrag weekly - and after any download or file change
And let them work it.