This will be my last post, hitech - I promise.
- You did cancelled my account as I asked. I apologize for cancelling.
- I did not know it would be deleted immediately and thought it would be at the end of the subscription. I must apologize for being an idiot. I mistakenly thought that since newspapers, ISPs, magazines, even milk delivery will stop your service at the end of the subscription, HTC would also. My mistake.
- I did not read your TOS. A very sincere apology for this. I am truly a moron.
- I sent an email that asked, "Can my account be cancelled at the end of the subscription period instead of today?" and I never received a reply. My humble apologies, sir. I never should have asked such an impertinent question.
- I considered the lack of reply to the email, together with the curt, orginal reply from you, to be less than polite and not presenting a very good image for your company and posted it here. Boy, that was really stupid. I don't know what came over me.
- I clearly stated in the original post that nonreplies to email contributed to the poor impression. I apologize for creating so much confusion on this BBS by wrongly assuming that a turnip could understand the post. I now understand that all BBS posts should be written at a level appropriate for minerals, not vegetables. I'm sorry, my fault.
- I suggested that your company email response system could be improved. Whew, I really goofed here and must apologize for suggesting that anything could possibly need improvement. I beg your forgiveness.
- You sarcastically ridiculed me and now say that this was an 'explanation' for why accounts are deleted immediately. As well you should have. As a matter of fact, please do it again soon, and often.
- During your ridicule, you did throw the TOS in my face as the reason it was deleted immediately instead of simply saying that you have no mechanism to cancel at the end of the subscription period, or referring me to the site to do it myself (I had forgotten about this feature). Am I a moron or what? Can you ever forgive me? I should feel lucky to have not received a more scathing reply.
- You said my post was 'over the top' and that I was trying to 'damage HTC.' I apologize profusely for topping over and I apologize also for being so hot-headed, while sir has remained cool, calm and directed like a laser to clear up the issue without emotion.
- You said that my 'behavior was not acceptable.' I apologize for not meeting your standards of acceptable behavior.
- You now say that you did not receive my email. If sir had said this earlier, then perhaps this entire unpleasantness could have been avoided, but... it was in the first post and the scathing had already begun. I did rudely suggest your system is not infallible. It was not returned as undeliverable and so far, only HTC seems to have problems receiving my mail, but please accept my apology anyway.
- As far as I can tell, you still feel there is no need for a simple, objective look at how HTC responds to customer email. And that is the way it should be, sir! You are the boss, the buck stops here, ride 'em cowboy. Reminds me of stories by my grandfather when I was a lad. You need not change a thing - 'love it or leave it' is what I say. That's the way we've always done it. Carry on, sir.
I wasn't upset at the original mail, but this was the 3rd time out of a total of only 6 emails I've sent to HTC that I've gotten no response. I wanted to change my name and once sent 2 emails a week apart without a response before having to call at 3AM my time to get it done. But hey... I didn't whine about that. I've learned the error of my ways and understand that I should be grateful I didn't have to walk 30 miles in the snow with no shoes like most subscribers to hand-deliver those requests.
And thank you for relentlessly sharing the breathtaking stories of your exhaulted CEO-ship and your extraordinary 10 years of experience (how ever did you do it, sir?) and managerial powers so perfect and all-knowing in ways that we, mere mortal CEOs, could never imagine. Pardon my intrusion, but I've heard whispers that if a company ignores email, or doesn't have a response system that works well, while simultaneously berating customers caught in the loop of that system who try to point these things out... an impression of rudeness or arrogance may occur. And again, I apologize for being so rude as to point this out to you. Please don't scold me again.
So here is the final tally:
According to vast majority of minerals, HTC doesn't even need to think about improving anything - it's already nirvana, and I am but a whining, ungrateful, inappropriately behaving jerk.
You're the winner. Congratulations.
You have been awarded perk points.
