Author Topic: Being a customer is hard work  (Read 5735 times)

Offline Golfer

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Being a customer is hard work
« Reply #75 on: October 29, 2003, 03:06:29 PM »
Quote
Is Fullback from Tokyo


Close...right country.  Well said Staga.  Excellent use of an analogy, for some mine although on the absolutley correct premise, are too dramatic.  The game isn't a National Lampoon's Vacation gas station, it is whether they like it or not a global enterprise and they should have the professionalism of such a business.

Offline slimm50

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Being a customer is hard work
« Reply #76 on: October 29, 2003, 03:43:20 PM »
Whew! Reading this thread all the way through in one sitting has plumb wore me out. The drama, the pathos, the angst!  ......................I can't take it anymore....AAAAAHHHHHH!!!











I feel much better now.

Offline Airhead

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« Reply #77 on: October 29, 2003, 03:51:13 PM »
Hey Golfer, HiTech responded to an obviously baseless complaint with sarcasm. I find it incredulous some of you find fault with that and have taken the opportunity to publicly chastise HiTech for this supposed "slight."

Some of you have WAY too much time on your hands. :rolleyes:

Offline Reschke

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« Reply #78 on: October 29, 2003, 04:02:50 PM »
To drop my $.02 US which is worth nothing into this. The matter should have simply been handled via email between Fullback and HTC. They do respond and they do try to make you feel like a real person unlike some other online gaming companies.
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Offline loser

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« Reply #79 on: October 29, 2003, 04:28:26 PM »
Quote
Originally posted by Reschke
To drop my $.02 US which is worth nothing into this. The matter should have simply been handled via email between Fullback and HTC. They do respond and they do try to make you feel like a real person unlike some other online gaming companies.


Uhm i believe this post was created because HTC did NOT respond to fullback's second request via email.

Offline aztec

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« Reply #80 on: October 29, 2003, 04:49:20 PM »
Bout time to stick a fork in this one ain't it?

Offline Maniac

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« Reply #81 on: October 29, 2003, 04:57:02 PM »
In
Warbirds handle : nr-1 //// -nr-1- //// Maniac

Offline aztec

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« Reply #82 on: October 29, 2003, 05:13:06 PM »
What exactly is the fascination with typing "in" on a thread that's expected to be locked?No offense intended,  just don't get it.

Offline eskimo2

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« Reply #83 on: October 29, 2003, 05:52:35 PM »
Imagine that you live in a town with 12 bakeries.  11 of them make bread that range in quality from OK to terrible.  The 12th makes absolutely yummy bread.  Are you not going to buy bread from the yummy bakery because sometimes their delivery trucks are a bit loud and rusty?  

If everyone’s bread were exactly the same, a bakery might not survive if their delivery trucks were a bit loud and rusty.   The yummy bakery, and HTC, CAN afford to piss off a few customers over some issues that are really nothing more than trivial.  

If you think a shinier truck will make your so-so bread taste better, then by all means, enjoy.

eskimo

Offline Maniac

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« Reply #84 on: October 29, 2003, 05:54:05 PM »
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What exactly is the fascination with typing "in" on a thread that's expected to be locked?No offense intended, just don't get it.


in x 2 :aok
Warbirds handle : nr-1 //// -nr-1- //// Maniac

Offline aztec

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« Reply #85 on: October 29, 2003, 06:35:01 PM »
Ok, now I get it.

Offline hitech

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« Reply #86 on: October 29, 2003, 07:21:01 PM »
Golfer what were your credentials again on defining what profesionalisim is when it comms to online gaming that you realy belive that you  get to try lecture standards to us?  

I've founded and built 2 of them as CEO.

Oh wait a min., your a customer, I realy shouldn't be debating or discusing anything with you because using your definition you must be right.

Man what was I thinking these last 10 years, this is easy, I should just do everything any one has ever told HTC to do, or asked us to do and ,walla an instant success.

And BTW if the issue were a response to an amail asking about why fullback didn't recieve an answer to an email about why he didn't get to play his last weeks. We never recieved one.

Funny thing is I answered the question of the imidiate account deletion in my first post.

And btw per your standards, how do you handle simple issues like cheating & hacking, crap they must be right to do it, and you wouldn't ever want to make those guys mad, heck what about the guys who wan't to use foul languange on line, man they are customers also.

Golfer, you havn't even begun to think about the issues involved, all you do is restate your belief that the customer is always right,and jumping on me, with out  putting forth a resonable argument of how to handle community issues. To me you seem to like to lecture wrather than solve problems.

What it comes down to is that, yea I probably did jump on fullback a little hard for the situation. But that in no way makes you or his behavior exceptable.

HiTech

Offline eskimo2

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« Reply #87 on: October 29, 2003, 07:48:27 PM »
And, you have the yummiest bread in town!

eskimo

Offline scJazz

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« Reply #88 on: October 29, 2003, 08:23:11 PM »
Hitech the only response necessary and I'm being very verbose is...


Offline Reschke

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« Reply #89 on: October 29, 2003, 08:24:14 PM »
Quote
Originally posted by loser
Uhm i believe this post was created because HTC did NOT respond to fullback's second request via email.


:(

I hate to do this but here goes. After reading fullbacks initial post in this thread again he states that he sent a single email asking to have his account cancelled. He then received one back saying it was done; BUT he was not "thanked" for his being a customer of HTC. Therefore I was just saying that maybe he should have gone through more private measures than posting on this board. So me, you and hundreds if not thousands of other flight sim dweebs could make our opinions on the matter known. If people would just bring a little thoughtfullness into these matters and hold off a second before posting then we wouldn't have 3 pages plus of post potato bickering going on.

Thanks! :aok
Buckshot
Reschke from March 2001 till tour 146
Founder and CO VF-17 Jolly Rogers September 2002 - December 2006
"I'm baaaaccccckkk!"