You have no idea how wrong you are. This BBS drives off more customers than the game could ever do. People use the bulletin board for help. It is the first line of support, for many people.
The general complaints I get involve words such as arrogant, egotistical, nasty, rude, inconsiderate, and so on. Notice a theme?
This proves my point, it's an excuse.
For those players leaving AcesHigh because of Community, the Graphics and Gameplay were not good enough to overcome the bad within the Community.
There are many games that exist that have truly terrible communities (worse than AcesHigh by thousand fold) but because Graphics and Gameplay are king, they retain their players and in huge numbers.
AcesHigh has a poor community limited to about 20 people. AcesHigh is lucky, other games have then in their 1000s.
When gameplay and graphics in AcesHigh meets standards, the community wont matter, it will retain it's players regardless of it's community.
Your theme here is something that has existed in gaming and competition since inception. Online gamers are numb to it, and have been since they were first called a noob.
As for help, the Help and Training section is clearly marked and easily locatable, well maintained, trainer corps (outside of the TC, people giving their time), and full of useful information.
